How Skytrust Helped
We wanted a system where we could record incidents and it would be transparent. We wanted quality control over our documents and didn’t want to have multiple systems. We were looking for one system which was a one-stop shop and wanted software that was operationally friendly. Along with the admin staff, some of the team leaders and supervisors have actually enjoyed working within the Skytrust platform. They have reported that it’s so much easier for them come reporting time. It means less phone calls and less paperwork. We now have transparency because anyone from head office can log in at any time to see what’s going on across the branches. TMHA has approximately 700 users across Australia (16 branches) on Skytrust, using the system on a weekly basis.
All of our Branches Managers have gone to considerable effort to get their employees trained up on Skytrust. There was a fair bit of training required, which was a one-off cost to the business but the great result we have gained from it in terms of efficiency around reporting time; it speaks for itself.
Initially, we were able to ascertain the amount of hand and eye injuries that were occurring in the first year of introducing Skytrust. It became obvious we had a huge problem because we hadn’t analysed any trends, simply because the data wasn’t there. As we had frequent manual handling injuries, we created a steering committee group to focus on these injuries. We are now monitoring our Incident to Injury ratio and Frequency rates through Skytrust which, has allowed us to gain a better insight into our total risk.
We were keeping track of our processes using reminders in diaries but now, most of the staff upload their photos and documents through the Plant & Equipment register so for this reason, it’s probably one of the most favoured modules on the Skytrust system.
We have been doing workplace inspections, pallet racking, 5 SF’s and are now using evaluations for internal safety conversations and feedback, so it is now starting to be used for measuring quality and non-compliance for our business.
As our branches are spread out across Australia, we have technicians that go to customer sites. If they need procedures or SOP’s they can just log in and access that procedure.
With Skytrust we can now see what an employee has been trained in and in which area. We have all their history on the one page and they can log which committee they’re a part of and see the notes joined to it. Training records and adding and viewing hazards has been a game changer for all the branches. The HR module is another module that has also assisted the branches.
At first, it was slightly scary, as it’s change but, I was given the freedom in the sense that I could take as long as I needed to configure the platform and get the roll out successfully. We showed the branches why we’re doing it and what benefits it was going to bring to them. We took that process slowly and there hasn’t been one employee that doesn’t like or has refused to use Skytrust; everyone’s on board.
Everything that we asked for in regards to technical support was delivered and I’ve never been disappointed with the service provided by the Skytrust team. I was on the phone to Skytrust’s Support Team at least twice a day during the roll out period and they were brilliant.
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